Ploom has FANTASTIC CUSTOMER SERVICE, but, like a lot of other online businesses, they do not offer a direct number for phone support. The two people who called me looked in vain on Ploom.com for a number to reach them. Failing to find one, they checked their search results and found my site, which up until this morning listed my phone number. I don’t exactly understand why they thought calling me would help them get in touch with Ploom, but I nevertheless had pleasant conversations with both callers, and assured them that if they got in touch with Ploom through the channels the company provides, they’d get a prompt response.
You can talk to a member of the “Ploominati” on the phone, but you have to arrange for them to call you by submitting a customer service request and setting an appointment.
But I’ve had wonderful luck getting help from them through both their online service request form and their online chat function. I recommend you do the same.
But first, visit the Pax Vapor Tips & Getting Started page.
It will probably help you solve your problem without needing to contact Ploom. If not, you will find the “Start a Chat” link in the lower left hand corner. Chat services are available 11am-4pm Pacific time. If chat is not available, use the link below to submit an email requesting help.