How to contact Ploom customer service about your Pax (hint: don't call me)

In the past couple of days I’ve received two phone calls from complete strangers seeking to contact Ploom, the company that makes the wonderful Pax vaporizer. Dudes, wrong number.

Ploom has FANTASTIC CUSTOMER SERVICE, but, like a lot of other online businesses, they do not offer a direct number for phone support. The two people who called me looked in vain on Ploom.com for a number to reach them. Failing to find one, they checked their search results and found my site, which up until this morning listed my phone number. I don’t exactly understand why they thought calling me would help them get in touch with Ploom, but I nevertheless had pleasant conversations with both callers, and assured them that if they got in touch with Ploom through the channels the company provides, they’d get a prompt response.

You can talk to a member of the “Ploominati” on the phone, but you have to arrange for them to call you by submitting a customer service request and setting an appointment.

But I’ve had wonderful luck getting help from them through both their online service request form and their online chat function. I recommend you do the same. 

But first, visit the Pax Vapor Tips & Getting Started page.
 

It will probably help you solve your problem without needing to contact Ploom. If not, you will find the “Start a Chat” link in the lower left hand corner. Chat services are available 11am-4pm Pacific time. If chat is not available, use the link below to submit an email requesting help. 

Ploom Online Service Request Form