Breaking bed with Room & Board: a happy landing

This is the Anders bed like the one we bought four years ago from Room & Board, a Minneapolis furniture retailer. They’re sort of like Design Within Reach, only within actual reach, and not so designy. We like their stuff because it’s well-made and both modern and classic at once. They also have a reputation for excellent customer service, which we put to the test this weekend.

At approximately 2 a.m. Sunday morning, THE DAMN BED STOVE IN, or at least one corner of it did. You want to talk about rude awakening. Go from sound asleep one moment to pitched on the floor the next. Our first thought was that something had become disconnected and we just needed to figure out what it was, snap the thing together and then jump back in the sack. We were so groggy, it took us a few minutes to see that the bed had actually FAILED—screws ripped out of a metal corner bracket that had been affixed to the wood frame. And once that corner went, it placed enough torque on the opposite corner to start pullling its bracket away from the wood, ripping one of its screws out. I  believe in engineering they call it catastrophic failure. 

But true to their reputation, when we called they were very nice, totally apologetic, and offered to send us a replacement bed. Notice I didn’t say “immeditately”—it’s going to take a couple of weeks. Still, that’s great. They didn’t ask questions or accuse us of using the bed for a trampoline. The only thing that would be better is if the replacement bed had an improved design that doesn’t collapse in the middle of the night. For instance, rather than screwing the bracket to the wood with wood screws, they should use threaded inserts and machine screws instead.